Shipping policy
Do you ship?
Yes, we ship plants Canada-wide and accessories world-wide via courier. If you are unable to order accessories it simply means your country has not yet been added to our shipping database. Please contact us and we will be happy to provide you with a shipping quote. Plants and accessories can be shipped together. Please always select "Plant 1-2 Day Shipping" when an order contains plants, this option ensures the fastest possible shipping speed and costs minimally more.
How are my plants shipped?
Plants are packaged with the utmost care immediately prior to shipping. They will be sent bare root which keeps shipping fees lower and assures you of the plants' health. They will be wrapped and nestled securely into their box for the best protection. Plants and accessories can be shipped together, and everything is affixed carefully so plants will not be damaged by shifting contents. Please always select "Plant 1-2 Day Shipping" when an order contains plants, this option ensures the fastest possible shipping speed and costs minimally more. When temperatures are cooler, plants are shipped with 72+hr heat packs in insulated boxes.
Transit can be stressful for plants and they may need time to recover. Care instructions are included with your order to better help you transition them to their new home. Please contact us if you have any questions or concerns. We are happy to help you grow your plants to their full potential!
When will my order arrive?
All orders containing plants will be shipped in queue on Mondays & Tuesdays (excluding holidays) so they do not face additional delays over the weekend. Within Canada, couriers will deliver orders containing plants in 1-2 business days. Orders exclusively containing accessories will be shipped in queue Monday-Friday (excluding holidays) and arrive within 1-4 business days in Canada. Courier delivery of accessories to the U.S. will arrive in 1-6 business days, and world-wide 3-7 business days.
Plants will be shipped with signature required and accessories will be shipped without. Please contact us if you have an alternative preference. Customers are responsible for receiving their shipments as soon as possible. If you are away for an extended duration and cannot receive your order please contact us and we will be happy to hold your order until you return.
I chose the wrong shipping method, what should I do?
Not a problem, contact us and we will be happy to correct the issue. Please note: Shipping corrections may result in an order processing delay.
Do you allow group orders?
Happy to accommodate! It is in your best interest to designate ONE coordinator to place your group order so that you do not face additional service fees. Your designated coordinator is welcome to place multiple orders. Please be aware, if you or any member of your group is hoping to purchase an in-demand plant, this method will not be the best as checkout speed is essential. Alternatively, if purchases have been made by multiple group members and combined shipping is requested after the purchases have been made, there will be a 7.5% service fee added to the group order subtotal. If you choose the latter method, please have one member of your group email us your group order numbers for combined shipping. We will reach out to your group to confirm everyone is in agreement. Please be aware, depending on the size of the order there may be additional shipping fees.