Restock October 15th @8:00PM EDT! Quality Tropicals shipping Canada-wide & Straight-Up Moss Poles Worldwide! Find us on IG/FB!

FAQs

Can I pick up my order?
Absolutely, pick up is available in Carleton Place, ON. This option is available at checkout. Once you've placed your order we'll reach out to set up a date & time.


Do you offer local delivery?
Yes, delivery is available within a 30km radius of Kanata, ON for $10. You can expect delivery on Thursday evenings.


Do you ship?
Yes, shipping is available Canada-wide via courier.


When will my order arrive?

All orders will be shipped in queue on Mondays & Tuesdays so they don't face additional delays over the weekend. Couriers will deliver in 1-2 business days. 

Customers are responsible for receiving their shipments as soon as possible. If you are away for an extended duration and cannot receive your order please contact us and we will be happy to hold your plant(s) until you return.

 

What is your guarantee policy?
It is our top priority that you receive healthy plants! They are fully rooted and acclimated. 

Photos of your plant(s) will be sent to you. Please provide your email address when completing your order so you can receive the photos. Your email address and personal information will be kept strictly confidential.

Plants are packaged with utmost care immediately prior to shipping. They will be sent bare root which keeps shipping fees lower and assures the customer of the plants' health. They will be wrapped and nestled securely into their box for the best protection.

Transit can be stressful for plants and they may need time for recovery. Care instructions are provided to better help you transition them to their new home. Please contact us if you have any questions or concerns. We are happy to help you grow your plants to their full potential!

Please be advised, all sales are final and delivery charges are non-refundable. If, in the unlikely event, your plant arrives damaged, please let us know within 24 hours of receiving your order. Then, send the plant back prepaid so that we receive it within 7 days and we will gladly give you a store credit.


Do you take special requests?
Contact us with your plant wishlist and we will be happy to see what we can do for you!