High Quality Rare Tropicals Shipping Canada-Wide with Heat Packs and Insulated Boxes. NEW! Trofolia Gift Cards available for the Holiday Season!

FAQs

Can I pick up my order?
Absolutely, pick up is available in Carleton Place, ON. This option is available at checkout. Once you've placed your order we'll reach out to set up a date & time.


Do you offer local delivery?
Yes, delivery is available within a 30km radius of Kanata, ON for $10. You can expect delivery on Thursday evenings.


Do you ship?
Yes, shipping is available Canada-wide. Plants are sent via Canada Post and Xpresspost is highly recommended.


When will my order arrive?

All orders will be shipped in queue on Mondays & Tuesdays so they don't get caught at the post office over the weekend. Xpresspost will arrive in 1-3 business days. 

Customers are responsible for receiving their shipments as soon as possible. If you are away for an extended duration and cannot receive your order please contact me and I will be happy to hold your plant(s) until you return.

 

What is your guarantee policy?
It is top priority that you receive healthy plants! They are pest free, fully rooted and acclimated. 

Before your order ships photos of your plant(s) will be sent to you. Please provide your email address when completing your order so you can receive the photos. Your email will be kept strictly confidential.

Your plants are packaged with utmost care immediately prior to shipping. They will be sent bare root which keeps shipping fees lower and assures the customer of the plants' health. They will be wrapped and nestled securely into their box for the best protection.

Transit can be stressful on plants and they may need time for recovery. A care sheet is provided to better help you transition them to their new home. Please contact me if you have any questions or concerns. I'm happy to help you grow your plants to their full potential!

Please be advised, all sales are final and delivery charges are non-refundable. If your plant arrives significantly damaged and beyond the point of recovery please contact me immediately with a photo.


Do you take special requests?
Contact me with your plant wishlist to and I will happily see what I can do for you!