Refund policy

What is your return/exchange/cancellation policy?
Plants:
Please be advised, all sales are final and delivery charges are non-refundable. If, in the unlikely event, your plant arrives damaged, please let us know within 24 hours of receiving your order. Then, send the plant back prepaid so that we receive it within 7 days and we will gladly give you store credit.
Accessories:
Your satisfaction is our goal! If you are not 100% satisfied with your accessories, please email us within 7 days of receiving your order. Unused accessories, in their original packaging, may be shipped back, prepaid, for store credit. Please be advised, delivery charges are non-refundable.

For cancellations, please contact us ASAP to check on the status of your order. Orders that have not yet been processed can be cancelled in part or in whole. Cancellations are subject to a 5% processing fee.

What are the terms of your gift cards?
Gift cards have no service fees, no expiry and are not exchangeable for cash.